Terms of Service

Welcome to Shopee's services. These Terms of Service (hereinafter referred to as "Terms") constitute a legal agreement between you and Shopee regarding the use of Shopee's services. By accessing or using Shopee's services, you agree to comply with all provisions of these Terms.

If you do not agree to any part of these Terms, you should immediately stop using Shopee's services.

Account Registration

Registration Requirements

To use Shopee's services, you need to register an account. When registering an account, you must:

• Provide truthful, accurate, and complete information.
• Ensure that you are of legal age (usually 18 years old), or use the service with parental consent.
• Maintain the accuracy and completeness of your account information.

Account Security

You are responsible for maintaining the security of your account, including the confidentiality of your password. You should:

• Choose a strong password and change it regularly.
• Do not share your account information with others.
• Notify us immediately if you discover any unauthorized account access.

User Conduct Guidelines

When using Shopee's services, you agree to:

• Comply with all applicable laws and regulations.
• Respect the rights and privacy of other users.
• Not post or disseminate any illegal, harmful, harassing, defamatory, obscene, or other inappropriate content.
• Not engage in any behavior that may harm Shopee's services or other users' interests.
• Not use Shopee's services for any commercial activities unless you have our explicit permission.
• Not use any automated tools or scripts to access or use Shopee's services unless you have our explicit permission.

Service Terms

Service Content

Shopee provides the following services:

• Online shopping platform that allows users to browse, purchase, and sell products.
• Payment processing services that support multiple payment methods.
• Logistics services that assist with product delivery.
• Customer service that answers user questions and handles complaints.

Service Changes

Shopee reserves the right to change, suspend, or terminate services at any time without prior notice. We may:

• Add or remove service features.
• Temporarily or permanently stop some or all services.
• Modify the fee structure of services (if applicable).

Transaction Rules

Purchase Rules

When you purchase products on Shopee, you agree to:

• Provide accurate delivery address and contact information.
• Pay for products according to the agreed method.
• Confirm receipt promptly after receiving the product.
• Handle any product issues according to Shopee's return and exchange policy.

Selling Rules

If you sell products on Shopee, you agree to:

• Provide truthful and accurate product information.
• Ship products according to the agreed time and method.
• Handle user return and exchange requests.
• Comply with Shopee's seller rules and policies.

Intellectual Property

Shopee and its affiliated companies own all intellectual property rights related to the services, including but not limited to:

• Trademarks, logos, and brand names.
• Software, code, and algorithms.
• Website and application design and layout.
• Content and data.

You may not copy, modify, distribute, sell, or otherwise exploit these intellectual property rights in any way without Shopee's explicit permission.

Limitation of Liability

Shopee is not responsible for:

• Losses caused by user's own reasons.
• Service interruption or failure due to force majeure.
• Losses caused by third-party actions.
• Losses caused by using or relying on information in the services.

To the extent permitted by law, Shopee's liability is limited to the direct losses you actually suffer from using the services.

Terms Updates

Shopee reserves the right to update these Terms at any time. When we update the Terms, we will post the new Terms on our website and update the effective date.

Your continued use of Shopee's services indicates your acceptance of the updated Terms.

Governing Law

The formation, execution, interpretation, and dispute resolution of these Terms shall be governed by Singapore law.

In the event of any dispute regarding these Terms, both parties shall first attempt to resolve it through friendly negotiation; if negotiation fails, either party has the right to submit the dispute to the Singapore International Arbitration Centre for arbitration in accordance with the Centre's arbitration rules.

Contact Us

If you have any questions or concerns about these Terms, please contact us:

Email: terms@shopee.com

Customer Service Hotline: 400-123-4567